Refund policy
Return and Exchange Policy :
- To return or exchange original invoice is required.
- The consumer shall have (14 days for local purchases/30 days for international purchases) from the purchase date, the right to replace or return Products and recover the paid price thereof.
- The Products should be in the same condition when purchased, suitable to be resold/displayed and in its original package with all its accessories.
- The consumer did not use the Products thereof in whatever way.
- The Products nature couldn’t be returned or recovered.
- Customized items will not be refunded/ returned.
1) Products shall be returned in case a defect or malfunction was found therein, or were noncompliant with the standards approved in state of Kuwait.
2) In case Products were irreplaceable, it shall be returned, the seller shall refund the price thereof as per the value stated in the sale invoice, in the same way used on purchasing thereof.
3) The consumer shall not forfeit the right thereof in purchasing the right of replacement or returning when conditions stated herein are fulfilled, even if the Products were bought during the sales (discounts) licensed by the ministry of commerce and industry, in such event on refunding the value of Products stated in the sale invoices shall be considered, in the same way used on purchase.
The consumer cannot return or exchange of the Products in the following events :
1) If the consumer was aware of the defect of malfunction, existing already in the Products at the time of the purchase, and accepted it as is.
2) If the specifications, packaging of the Products or the commodities would prevent exchanging or returning it whether damaging the Products or the impossibility of returning it to the condition of purchase, in a way that would prevent reselling it when the Products was damaged or couldn’t be returned to its original condition.
3) In the event that the consumer misused, damaged or wrongfully installed the Products damaged.
4) If the condition of Products or equipment cannot be resold or displayed again, or there are missing accessories, components with or without carton, with torn package, provided that it should be in same condition when it was purchased by the consumer.
5) if the item has been customized by the customer, it will not be refunded/ returned/ exchanged.
Cash on Delivery - Refunds/Exchanges:
Exchanges can be made through contacting Gear & Go Team.
International Exchanges and Refunds:
Customers must send the order back to Kuwait on their own expenses including custom duty charges.
You can always contact us for any return question at info@gearandgo.net.
Manufacturing Defects
Kindly check the product upon receipt. Your confirmation that the item has no manufacturing defects at the time of delivery will be considered an acknowledgment of its condition, and returns for manufacturing defects will not be accepted thereafter.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gearandgo.net.